LIVE ARRIVAL AND SHIPPING POLICIES

LIVE ARRIVAL POLICY:

We really stand behind the quality of our plants and packaging methods here and are proud to offer you the best live arrival policy you will find in the industry. 

If you ever find the quality of any plant or livestock to not be up your standard upon arrival, we won’t hesitate to refund you or send out replacements for you. We have a lot of pride in what we do here and anything less than the best is unacceptable to us. 

We even cover shipments that are delayed in transit 😁.

Please email us at Plantedtanksupply@gmail.com by midnight on the day of the plants delivery to you and please send us pictures of the plants condition. We’ll make it right! Thanks!

 

30-DAY GROW WELL GUARANTEE:

we now offer a 30 day grow well guarantee on our plants. We guarantee that our plants will do well for at least 30 days, and if they don’t, we will be happy to provide 30-60% off replacements. We even allow you to change varieties at your choosing. This offer can be claimed once per order with us and discount will depend on what the plant varieties are. 

In the event that we do not have any more of a given plant available, you can choose from any other plant variety you’d like and still receive your discount on them.

 

SHIPPING POLICY:

In an effort to minimize shipping delays during the pandemic and ensure plant quality, we have started shipping retail orders on Monday and Tuesday of each week only. All orders placed after 11:59 PM On Sunday will be be shipped the following week.

It seems that weekends were the main cause of any delays we were having here. Delays as well as plant quality issues have been incredibly rare since implementing this, so we are sticking with it for the indefinite future. We apologize for any inconvenience this may cause. Feel free to send us an email if you have any questions! 

All plant orders come meticulously packed and filled with cellulose insulation to ensure the best resistance to extreme temperatures possible. you’d be surprised what difference it makes with temperature resistance as well as shock absorbsion. 

We check the temperatures en-route for each package prior to shipping, and will not ship if we think temperature will be an issue. We also include heat packs for free when we think they’re necassary. You can really rest easy!